Expert in Customer Service |Social Media |Virtual Assistant|

As part of the QuickBooks support team for over two years, I was responsible for assisting customers with various inquiries related to the QuickBooks accounting software. The team typically helps users with troubleshooting software issues, guiding them through installation and setup, and providing assistance with navigating features like managing invoices, tracking expenses, payroll, and generating financial reports. QuickBooks customer support also handles more technical concerns, such as fixing data errors, resolving system performance issues, and helping customers integrate QuickBooks with third-party applications. We ensured that users, whether small business owners or accountants, received timely and effective solutions to optimize their use of the software. This role demanded strong problem-solving skills, clear communication, and a deep understanding of accounting principles to explain complex features in an easy-to-understand way.

I have over 4 years of experience in the customer service industry, primarily handling customer inquiries through voice calls. During this time, I’ve effectively assisted customers with their product concerns, providing timely and reliable solutions to resolve issues. I possess strong research skills and can work independently with minimal supervision. My ability to adapt quickly to new tasks, combined with a detail-oriented approach, allows me to handle challenges efficiently. I am patient and persistent, ensuring that each customer’s needs are met with professionalism and care.

I've been using Canva for more than a year to build my portfolio, and during that time, I've developed a variety of projects like marketing materials, presentations, social media graphics, and educational content. Consistently working with Canva has helped me refine my creativity and design skills, allowing me to create visually appealing and effective designs. I've become proficient in using custom templates, fonts, and images, tailoring each project to meet specific needs. Through this experience, I feel confident in my ability to produce professional-quality designs.