ASPIRING US BOOKKEEPER|TOP-NOTCH CUSTOMER SERVICE PRO

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

September 3rd, 2024 (4 days ago)

Member Since

January 14th, 2021

Profile Description

Detail-oriented and highly organized professional with 6+ years experience in customer service with a strong foundation in Financing Accounting. Skilled in handling complex data, record-keeping and multi-tasking. Adept at leveraging analytical skills and attention to detail to ensure precise financial documentation and reporting. Eager to transition into bookkeeping by applying extensive experience in data management problem-solving, and process improvement.

I'm an introvert by nature but I excel working in BPO. This proved that everything can be learned and mastered. We just have to start somewhere and take consistent actions.

Below are the gist of the things I have done during my 6 years of existence as a customer service expert:

• Reduced customer callbacks by 60-70%, indicating improved account status and issue resolution.
• Maximizing company resources dramatically improved troubleshooting techniques that reduced average call handling time by 50% and customer wait time for issue resolution
• Established and managed a detailed FAQ database to reduce customer wait times and enhance efficiency by 50%.
• Improved customer feedback program/spiels in place, boosting feedback collection by 70%, resulting in key service enhancements.
• Processes orders, returns, and refunds, ensuring accuracy and timely completion.
• Maintained detailed records of interactions and transactions in CRM software.
• Collaborated with teaUpgrade to see actual infombers and other departments to address complex issues and improve service delivery.