As a Virtual Assistant, I possess a strong desire to acquire new skills and advance professionally, enabling me to deliver a high-quality service that meets the demands and expectations of future clients. I specialize in customer service across various platforms and channels, including social media, phone, chat, and
My approach centers around understanding the products/services provided, and effectively implementing the appropriate procedures in alignment with the client's goals and perspectives. With over six years of experience in the customer service industry and two years as a leasing assistant, I am highly receptive, a fast learner, and open to new ideas that foster both personal and professional growth within the industry.
Here are my areas of expertise :
Customer Service :
• Chat and
• Inbound and Outbound Call Handling
• Answering product inquiries
Administrative Work:
• Social Media Management
• Content Creation
•
• Lead Generation
• Residential Real Estate Leasing Assistance
• Proficiency in Microsoft Office and Google Sheet
• Data Entry
CRM:
• Freshdesk
• HelpScout
• ZenDesk
• Shopify
• Gorgias
• Salesforce
• Shipstation
• Packiyo
• LivePerson
• Gladly
• Airtable
• Zoho
• 8x8 Contact Center
• Slack
• G Suite
• MS Office
Real Estate/Leasing:
• Appfolio
• Rently Manager
• Findigs
• Snappt
• HubSpot
• Mojo Dialer
Equipment :
• Dual Monitor PC with web camera | AMD Ryzen
• Huawei Matebook D15 | AMD Ryzen 5 3500 | 8GB RAM
• 25 MBPS Fiber internet connection and 15 MBPS backup
• Portable power station (backup in power interruptions)
• Professional noise-canceling headset
I am available to work and ready to provide my assistance. Please feel free to call me anytime.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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