eCommerce/Online Sales Expert

ABOUT LOUNGELY

Loungely.com.au is a premier provider of stylish and comfortable furniture dedicated to enhancing the beauty and comfort of our customers' homes. Our focus on quality and exceptional customer service has established us as a trusted name in the industry. As we continue to grow, we are looking for a passionate and skilled Online and Phone Sales Consultant to join our team.

JOB DESCRIPTION

We are seeking a proactive and consultative Online and Phone Sales Consultant to drive our online and phone sales. The ideal candidate will excel in providing personalized assistance, understanding customer needs, and guiding them to the perfect furniture solutions.

Responsibilities:

- Engage with customers online and over the phone to assist them in selecting the ideal furniture pieces for their homes.
- Provide a consultative sales approach, understanding customer preferences and needs to offer tailored recommendations.
- Respond promptly to customer inquiries via chat, email, and phone, ensuring a high level of customer satisfaction.
- Manage and update product listings, descriptions, and images on our website.
- Collaborate with the marketing team to develop and implement effective sales strategies and promotions.
- Track and analyze sales performance and customer feedback to identify areas for improvement.
- Stay informed about industry trends and competitor activities to maintain a competitive edge.

Requirements:

- Proven experience in online and phone sales, preferably in the furniture or home decor industry.
- Strong consultative selling skills with the ability to understand and address customer needs.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Passion for home decor and furniture.
- Proficiency in using e-commerce platforms and CRM software.

Benefits:

- Competitive salary with performance-based incentives.
- Flexible working hours and remote work options.
- Opportunity to work with a passionate and supportive team.
- Employee discounts on Loungely products.
- Professional development and growth opportunities.

HOW TO APPLY

If you are passionate about furniture and home decor, possess excellent consultative sales skills, and have a proven track record in online and phone sales, we would love to hear from you! Please send your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role to hello@loungely.com.au