Sales and Customer Service Representative

Position Overview

We are seeking a dynamic and motivated Sales and Customer Service Representative to join our team. This role is integral in supporting our sales program while ensuring a high level of customer satisfaction. The ideal candidate will work closely with the Sales Manager to enhance and develop sales strategies, manage customer relationships, and act as a key support resource in our existing customer service efforts.

Key Responsibilities

Sales Support & Development:

- Collaborate with the Sales Manager to identify opportunities for improving and expanding the sales program.
- Assist in developing and implementing sales strategies, campaigns, and promotions.
- Help maintain and update the customer relationship management (CRM) system with accurate customer data and sales activity.
- Prepare and analyze sales reports to track progress, identify trends, and support decision-making.
- Follow up with leads, prospects, and existing customers to close sales and upsell products/services.
- Participate in sales meetings and contribute ideas for new initiatives and strategies.

Customer Service:

- Respond to customer inquiries via phone, email, and chat, providing accurate information in a timely manner.
- Manage customer orders, including processing, tracking, and resolving any issues or discrepancies.
- Use the title “Awesome Sales and Customer Service Rep”
- Handle exchanges, warranty claims, and product returns professionally and efficiently.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Assist in resolving customer complaints and issues, ensuring a high level of customer satisfaction.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Provide feedback to the Sales Manager on recurring customer issues and suggest improvements to processes or products.

Qualifications We Are Looking For:

- Communication Skills: Strong written and verbal communication skills, with the ability to convey information clearly and professionally.
- Sales Acumen: A keen interest in sales with a proactive approach to identifying and pursuing new opportunities.
- Customer Focus: A great listener with a genuine desire to help customers and resolve issues effectively.
- Problem-Solving: Ability to think critically and provide solutions in high-pressure situations, while maintaining composure.
- Accountability: Takes ownership of tasks and follows through to completion, with a strong sense of responsibility.
- Team Player: Collaborative and supportive, with a willingness to assist colleagues and contribute to team success.
- Growth Mindset: Eagerness to learn and grow within the role, with a proactive approach to personal and professional development.
- Attention to Detail: Meticulous and detail-oriented, ensuring accuracy in all aspects of the job.
- Empathy: Ability to balance empathy with firmness when addressing customer concerns, ensuring fair outcomes for both the customer and the company.
- Technical Skills: Proficiency in basic construction or measuring is a plus, along with familiarity with CRM systems.
- Experience: Prior experience in customer service, management, or sales is preferred but not required. A passion for outdoor furniture or home decor is a bonus!

Schedule:
- 8am to 5pm CST (non-negotiable)

Education:
- Must be a College Graduate

Experience:
- 2 years (or more) experienced in Customer Service

How to Apply:

To apply, please submit your resume and a video introduction (maximum 2 minutes) outlining your relevant experience and why you are the ideal candidate for this position. Failure to submit both will result in the dismissal of your application. Only selected applicants will be contacted for the next stage.