Remote / Home-based / Collections Specialist / Customer Service Representative

Overview:

As a Remote Collections Specialist, you will play a crucial role in ensuring timely payment of outstanding invoices. Working a night shift, you will be responsible for contacting customers via phone, email, and text to follow up on past-due accounts.

Responsibilities:

Account Follow-Up:
Contact customers via phone, email, and text to remind them of outstanding balances.
Research and resolve billing discrepancies or issues.
Update customer contact information as needed.
Escalate complex or unresolved issues to management.
Documenting and Reporting:
Maintain accurate records of customer interactions and payment status.
Prepare detailed reports on collections activities and outstanding balances.
Provide regular updates to the accounting team on the status of accounts receivable.
Customer Service:
Provide excellent customer service by addressing inquiries and concerns professionally and efficiently.
Build positive relationships with customers to encourage timely payments.

Qualifications:

Strong communication skills, both verbal and written.
Excellent organizational and time-management skills.
Ability to work independently and meet deadlines.  
Proficiency in using computer systems and software (e.g., CRM, Excel).
Experience in collections or customer service is preferred.
Strong attention to detail and accuracy.
Ability to work a night shift schedule.

To apply, fill out this form: forms.gle/NrLrN2Gvp7Xc7Tsj8