Real Estate and Vacation Rental Assistant

This position is available to start immediately. Please complete the online employment application below and email resume to resumes@eProNet.com for consideration.

Employment Application:
https://forms.gle/FYCttJVVNEcCQQRY7

Why eProNet

We are committed to providing convenience and simplicity. We offer personalized experience utilizing innovative cloud technologies and evolutionary business concepts to inspire our professional networks, while building lifetime relationships and trust with our clients. We are a fast growing full-service licensed real estate and vacation rental brokerage. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth vacation rental industry.

Why Real Estate and Vacation Rental Assistant at eProNet

We take pride in our work, knowing our tireless efforts provide peace of mind. We’re the real estate and vacation rental experts - giving clients and guests a spotless first impression with our 5 star service and experience. With us, you’re more than just an assistant, you’re a star of client and guest service and experience.

What we are looking for

We’re searching for an exceptional individual to join our team as a Real Estate and Vacation Rental Assistant to partner with the management team. This person is a hard-working individual who will embody our values while maintaining the 5 star service and experience standards of eProNet properties.

The Real Estate and Vacation Rental Assistant position will assist in administrative, property management and vacation rental tasks. We are a fast growing real estate & vacation rental brokerage to perform a variety of tasks and support our company’s senior-level managers. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to executive members.

eProNet is looking for creative, skilled, and empathetic individual that can successfully provide the experience our guests expect and demand. Sounds easy, but make no mistake, this role requires a high degree of professionalism and accountability. If you’re confident you could be a contributor in a self-driven, metrics focused environment that grows into other real estate and vacation rental business, this may be the opportunity for you.

What you’ll do
- Handle incoming/outgoing calls, filing, data entry, document preparation, mail processing and greeting clients as well as other clerical duties as assigned
- Assist our tenants, guests, owners and field operations team from various areas of our property management and vacation rental operations
- Assess maintenance needs including problem-solving, troubleshooting, dispatching field operations team, and handling potentially escalated situations.
- Coordinate maintenance with field operations team, hotels and vendors
- Record payments and update ledgers
- Prepare real estate and property management documents
- Screen prospective tenant and guest applications
- Assist with real estate and vacation rental marketing and advertising
- Create, manage and update social media marketing, marketing campaigns and company websites
- Assist with leasing and booking to increase occupancy rates
- Maintain and update office and vacation club supply inventory system
- Act as the point of contact among executives, employees, agents, clients, tenants, guests and other external partners
- Handle internal and external communication – memos, emails and reports
- Screen and direct phone calls, emails, text messages, live chats and distribute correspondences
- Organize and maintain the office data drives and systems
- Respond to tenant and guest inquiries and service requests
- Manage information flow in a timely and accurate manner
- Help every tenant and guest you work with to create a better life-long memory and trust
- Maintain 5 star service and experience with clients, tenants and guests

The experiences and skills you'll need
- Passion for customer/guest service and ownership of the customer/guest experience
- Have the ability to make decisions that are in the best interest of eProNet and the tenants and guests, bridging the gap for them understanding while displaying empathy
- Have the ability to learn on the fly and follow along with real-time information
- Superior verbal and written communication skills
- Tech-savvy - you’re going to be on a computer workstation all shift every shift, you need to be really comfortable with this idea
- Experience in real estate, property management and vacation rental are preferred.
- Work experience as an Executive Assistant, Real Estate Assistant, Property Management Assistant, Vacation Rental Assistant or similar roles
- Excellent Google Workspace and computer knowledge
- Outstanding organizational and time management skills
- Familiarity with office gadgets and mobile applications (e.g. Google Gmail, Chat, Meet, Drive, Docs, Groups, Tasks and Calendars)
- Experience in WordPress, graphic design, social media management and Hootsuite
- Experience or knowledge in Buildium, Airbnb, Vrbo, Booking.com and Hostfully preferred
- Discretion and confidentiality

Work Schedule (US PST):
Monday - Friday 9:00 am to 5:30 pm or
9:00 am to 9:00 pm three days and 6 hours one day.
Weekends and holidays are required.

Benefits:
13th month bonus after first year 90 day probation

Company Websites:
eProNet.com
Xperience247.com