Real Estate VA

* KINDLY READ THOROUGHLY THE REQUIREMENTS BEFORE YOU APPLY. FOLLOWING THE INSTRUNCTIONS CAREFULLY *

EJF Real Estate is a well established, rapidly growing residential real estate company in the District of Columbia is seeking to hire a Real Estate VA who will assist and support the Resident Experience Team of EJF Rentals. This candidate must be responsible, organized, detail oriented, reliable, and must have excellent communication skills.

Objective:

To assist and support the Resident Experience Team of EJF Rentals. Including the execution of maintenance activities to maintain and enhance the overall experience of each EJF resident, tracking of performance metrics tied to those maintenance activities, and delivery of accurate financial reporting derived from each maintenance activity.

Duties & Responsibilities:

Key Result Area #1 – Coordinate, schedule and follow-up on property compliance and maintenance activities.

• Manage and schedule unit compliance and repair activities.
• Work with vendors and team members to provide timely and effective maintenance service.
• Manage repairs from start to finish in accordance with company standards.
• Ensure maintenance request tickets are updated and closed in a timely manner.
• Maintain accurate maintenance records in property management software.
• Work with Resident Experience Manager to track key distribution using key management system.
• Ensure resident satisfaction by soliciting feedback on completed repairs.
• Maintain login protocols for security systems on site.
• Assist with accounts payable and accounts receivable activities as it relates to compliance and maintenance activities.

Focus Area #2 – Provide exceptional levels of customer service to our team of vendors, clients, and residents.

• Promote positive relations with exceptional customer service,?
• Resolve client & resident issues in a timely manner and in accordance with team standards and performance metrics,
• Handle all phone calls with high levels of professionalism and courtesy,
• Follow-up on requests in a timely manner,
• Find efficient and effective ways to improve current procedures,
• Review and recommend updates of property management software,

Focus Area #3 – Be a team player and follow company policies as outlined in the VA handbook.

• Reports to work and leave work at scheduled daily times.
• Keep in constant communication with the team.
• Attend meetings as required.
• Assist other team members during busy times.

Focus Area #4 – Manage the delivery of a 5-Star Experience for every EJF resident & client.

• Understand, support, and embody the experience vision and brand promise for EJF Rentals.
• Look for opportunities to personalize a service experience for residents & clients.
• Work with all staff members to respond to inquiries in a timely manner to avoid escalations.

Key Performance Indicators (KPIs) :

• Bill for at least 3.5 license admin fees per week.
• Enter a maintenance ticket for each inspection that requires repairs.
• Close maintenance tickets within 10 days (depending on condition of property and scope of work, closing work orders may take 2-3 weeks).

Working conditions:

• Candidate must be able to work from 9:00 am - 5:30pm EST.
• Comfortable working with Hubstaff.

Compensation & Benefits:

• $6 - $8 USD per hour (Depending on experience).
• PTO after 90 days of probationary period.
• HMO allowance after 90 days of probationary period.

If this interests you, kindly send me an EMAIL ATTACHMENT (not a link) of your updated resume in PDF format together with your hourly rate to christine.ledesma@ejfrealestate.com. On the subject line, kindly indicate the position - name (Resident Experience Coordinator - Name).