Order Processing & Purchasing Coordinator

Application Instructions (REQUIRED STEPS):


How to Apply: To apply for this position, please send the following:

A link to your resume.
A link to a 1-2 minute video introduction where you discuss your experience and interests.



About Us: Watsons Blinds is a leading provider of high-quality blinds, awnings, and curtains. We pride ourselves on delivering exceptional products and customer service. We’re currently looking for a motivated and detail-oriented individual to join our team as an Order Processing & Purchasing Coordinator.

Job Overview: As the Order Processing & Purchasing Coordinator, you will play a key role in ensuring the smooth flow of orders from processing to delivery. Your responsibilities will include managing the purchasing of fabrics and tracks, tracking order statuses, and maintaining communication with both customers and suppliers. You will also be responsible for addressing any potential delays and ensuring that all orders are processed efficiently and accurately.

Key Responsibilities:

Order Processing:
Process customer orders, assign ETA dates, and update order statuses accordingly.

Purchasing Fabrics & Tracks:
Purchase cut lengths from fabric suppliers as well as stock fabrics, and place orders for tracks.

Chasing ETAs:
Follow up with fabric suppliers to obtain accurate ETA updates.

Reworks & Adjustments:
Process rework orders, update the rework tracker, and advise the Manager on orders that require manual buz pricing adjustments.

Workroom Coordination:
Action any emails from the workroom and ensure smooth communication between departments.

Zendesk Ticket Management:
Assign unassigned Zendesk tickets to the appropriate team members for resolution.

Customer Communication:
Notify customers of any order delays (including fabric delays, cutting errors, shipping delays, etc.) and keep them informed throughout the process.

Supplier Queries:
Answer supplier queries or forward them to the appropriate team member for resolution.

Backorder Notifications:
Inform customers of any fabric backorders and provide updated timelines.

Wholesale Customer Support:
Send order confirmation emails to wholesale customers and ensure all details are accurate.

Skills & Qualifications:

Strong organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize efficiently.
Excellent communication skills, both written and verbal.
Experience with order processing or purchasing in a similar industry is preferred.
Familiarity with Zendesk or similar ticketing systems is an advantage.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).