Insurance Verification and Authorization Specialist - Virtual Assistant

Job Title: Insurance Verification and Prior Authorization Specialist - Virtual Assistant
Location: Remote
Interviewer: Steve

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking a detail-oriented and proactive Insurance Verification and Prior Authorization Specialist to join our client’s dynamic physical therapy team in New Hampshire. This remote position plays a crucial role in ensuring patients receive the care they need without insurance-related obstacles.

Our client’s practice strives to be your family's physical therapist. Their mission is to provide cutting-edge, evidence-based services that help their patients feel their best. They specialize in joint manipulations, dry needling, diagnostic ultrasound, and cold laser treatments, all delivered through personalized 1:1 care with 40-minute individualized treatment sessions. They value work-life balance, ongoing education, and a supportive environment for both their patients and their team.

If you are passionate about helping patients navigate their insurance needs and want to be part of a dedicated team, we’d love to hear from you!

Responsibilities:

Verify patient insurance coverage and benefits
Obtain pre-authorizations for various procedures
Update patient files with accurate insurance information
Clearly explain insurance benefits to patients
Liaise with insurance providers to clarify coverage details
Track the status of pending insurance claims
Assist patients with insurance-related queries and concerns

Qualifications:

Previous experience in insurance verification or prior authorization, preferably in a healthcare setting
Strong understanding of insurance processes and terminology
Excellent communication skills, both written and verbal
Ability to work independently and manage time effectively
Familiarity with Nextiva phones, Prompt EMR, Virtual Sally (or similar virtual kiosks), and Google Chat is a plus
Strong attention to detail and problem-solving skills

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a rehab team, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!