IT Technical Support

Working Schedule: Monday – Friday, 8:30 am - 5:30 pm Pacific Standard Time

You'll know if you're a good match for our team if:

-You handle most tasks on your own because you're that good. And when those complex problems kick your tail (and you know they will!), you know when to bring in your team and empower them to empower you.
-You dig working with and getting real with your clients and teammates. You get that customer service is about solving problems, not stroking your ego.
-While you are self-motivated, being on a great team gets you juiced. You are 100% down with being measured by the success of your team.
-You want to be held accountable for your actions. In fact, when problems happen, the first question on your mind is “what’s my role in this mess?”
-Even when you're swamped you communicate really well. You know how to take a breath and muster up some good old-fashioned empathy.
-You are articulate in your communications: with clients, in time entries, SOPs, briefings, etc. You understand the positive impact of clear communication.
-You are great at managing and tracking your time and providing accurate ETAs. You get that your clients and teammates depend on your ability to stick to a schedule.
-Our industry is always advancing rapidly. The best people for this position look to learn and grow because they want to be on the cutting edge, whether technology or personal development.

You have the following customer service qualifications:
-Easily build rapport with a variety of people by showing compassion and empathy
-Ask pertinent & revealing questions to get to the heart of the matter.
-Respond well to time constraints and know the importance of communicating ETAs to clients.
-Use all available resources to solve problems.
-Clear written and verbal English skills

You have the following technical qualifications:
-Powershell Scripting experience is a *MUST*
-M365 Administration Experience (User and Email administration)
-Fundamental Cybersecurity Knowledge
-Firewall Experience (Specifically VPN setup/support for end users)
-Networking and DNS Experience (basic troubleshooting and networking fundamentals)
-Helpdesk Experience
-Solid Troubleshooting methodology and process
-Solid Experience required with Windows desktop operating systems, MS Office, Printers, and common applications.
-Experience working in Active Directory (Add/Remove/Change Users)
-Experience working in Office 365 and Entra. (User management, Exchange Online, Sharepoint/OneDrive)
-Understanding of TCP/IP, DNS, and troubleshooting Internet connectivity
-Experience with multiuser technology environments (Remote Desktop Services, AVD, virtual desktop infrastructure)
-Experience with VPN setup for end users and troubleshooting.
-Understanding of relationship between routers, switches, patch panels and connecting nodes to a network
-Working knowledge of wireless technologies
-Understanding of DNS services
-Understanding of email infrastructure (DNS records involved, Services, Spam Filters)
-Experience with firewall technologies - SonicWALL, Sophos, Juniper, Fortinet, WatchGuard
-Working knowledge of security fundamentals – endpoint protection, MFA, phishing, threat management etc.
-Experience with Windows PCs, from the hardware to the latest Microsoft OS and apps
*Bonus points for Mac proficiency
-Experience with mobile device management (iOS and Android)
-Practical working knowledge of IP network troubleshooting
-Experience with Microsoft 365 apps (Exchange, Teams, OneDrive, SharePoint)
-Bonus points if you have experience with additional technologies MSPs use to support business networks:
*Security
*Business continuity systems
*PSA, RMM , & documentation tools
-Experience with Word, Excel, and Visio


Benefits
-13th Month Pay
-HMO & SSS payment on top of the salary (After a 90-day probationary period)
-Personal Time Off (After a 90-day probationary period)


To proceed, please send your resume to recruitment@hire.archi and specify the position you are applying for.

We appreciate your time and wish you the best of luck!

Apply now!