Experienced Ecommerce Shopify Customer Service

We are looking for an experienced ecommerce shopify customer service agent who can handle emails, direct messages on instagram, facebook, calls.

Our ecommerce brand is an Australian based jewellery brand.

Please provide a 5 minutes video introducing yourself. Applicants who don't send this won't be considered.

Tasks:
-Meet customer service team sales targets and call handling KPIs (There will be KPIs for each week)
-Manage large amounts of incoming emails, social dms, calls
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers

Requirements and skills:
-At least 5 years experience as a Proven customer support experience or experience as a Client Service Representative
-Track record of over-achieving quota
-Strong phone contact handling skills and active listening
-Familiarity with Shopify, CRM systems and practices
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-University Bachelors diploma


This role will be part time but can be transitioned into be full time based on your results