Customer Support VA

Key Responsibilities
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Troubleshoot customer issues and provide effective solutions.
Maintain accurate customer records and update them with relevant details.
Assist with order processing, returns, and exchanges.
Collaborate with internal teams to resolve customer concerns.
Provide product information and recommendations when needed.
Handle customer complaints with empathy and a solution-oriented approach.
Follow up with customers to ensure satisfaction and gather feedback.

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Requirements
Previous experience in customer service or a virtual assistant role (minimum 1 year preferred).
Strong communication skills, both written and verbal.
Ability to stay calm and professional under pressure.
Proficient in using customer service tools (e.g., Zendesk, Freshdesk, LiveChat, etc.) and CRM systems.
Excellent problem-solving skills and attention to detail.
Ability to manage multiple inquiries at once while maintaining high-quality service.
Reliable internet connection and a quiet workspace.

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