I specialize in social media management, strategy, content creation, caption writing, graphic design, brand management, and hashtag research. I bring a dynamic and proactive approach to my work, driven by determination and decisiveness, always seeking to identify and develop new opportunities. With over two years of experience in the BPO industry, I have worked in both Healthcare and Sales accounts, meeting KPIs through extensive training and product knowledge. I’ve excelled in customer service, managing both inbound and outbound calls using effective call control techniques. Additionally, I hold a degree in Real Estate Management and have served as an admin manager, overseeing finance, technical support, inquiries, and assistance. I am familiar with tools like MS Office (Word, Excel, PowerPoint), Google Apps (Gmail, Drive, Docs, Spreadsheet), Zoom, and Canva. I am committed to continuous learning and always open to new training opportunities to improve my skills further.
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