General VA| Customer Service and Technical Support

General VA| Customer Service and Technical Support | SEO |

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

October 17th, 2024 (21 days ago)

Member Since

November 8th, 2016

Profile Description

Shopify | Amazon | eBay | Customer Service | Technical Support | Data Entry | SEO on-page - off-page | Photo & Video Editor

Sincerely, I am trying to build my online presence to be able to work for an organization where I could grow and take up new challenges. Extensive work experience in the field of customer service enabled me to work with less supervision and got the ability to find quick and clever ways to overcome difficulties.
Tasks include but are not limited to:
• Email management, organization, and communication via the company's database.
• Answers Inbound calls to assist guide and educate customers about anything associated with the company's products.
• Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools.
• Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time.
• Performed outbound calls to provide faster resolution to customers.
• Manages customer account information through the company's databases.
• Conducted walkthrough for basic troubleshooting • Basic data entry and data management.
• Processes payments, refunds, chargebacks, and promo discounts using the company's payment processor.
Utilization of the following software:

- Google Docs
- Google Drive
- Google Sheets
- Microsoft Excel
- Microsoft Word
- Shopify
- Photoshop
- Amazon
- eBay