Customer Service Expert, Bookkeeper

Backed by my experience with eBay, PayPal, American Express, Visa, and Royal Caribbean, I've developed a solid foundation in accounting. Additionally, I've completed training on LinkedIn to further refine my financial skills, ensuring that I can contribute effectively to sound financial management and support ongoing professional growth in the industry.

With over a decade of experience in customer support roles, I bring a wealth of expertise in providing exceptional service. My extensive background encompasses eBay, PayPal, American Express, Visa, and Royal Caribbean, where I've honed my interpersonal and problem-solving skills to deliver top-notch support. I'm dedicated to ensuring the utmost satisfaction of customers and clients. Multitasking: Proficient at managing multiple customer inquiries and tasks simultaneously, ensuring all issues are addressed promptly and efficiently. Strong Problem Solving: Highly skilled in analyzing complex customer issues, identifying root causes, and implementing effective solutions to resolve issues and improve overall customer satisfaction. Effective Communication: Exceptional verbal and written communication abilities to convey information clearly, empathetically, and professionally, fostering positive customer interactions. Active Listening: Adept at actively listening to customers' concerns, asking relevant questions, and demonstrating empathy to fully understand their needs and provide personalized support. Technical Proficiency: Familiar with a wide range of customer service software, tools, and enabling seamless navigation and efficient use of resources. Conflict Resolution: Expertise in handling challenging situations and irate customers with grace, de-escalating tensions, and finding amicable resolutions to disputes. Adaptability: Quick to adapt to evolving processes, products, and industry changes, ensuring continued competence in delivering exceptional service. Time Management: Effective time management skills to prioritize tasks, meet deadlines, and ensure a smooth flow of customer interactions without compromising quality. Team Collaboration: Experienced in working collaboratively with cross-functional teams to share insights, best practices, and contribute to a positive working environment. Product Knowledge: Demonstrated ability to acquire in-depth product knowledge quickly, enabling accurate and informative responses to customer inquiries. Attention to Detail: A keen eye for detail in documentation, data entry, and problem-solving to ensure accuracy and consistency in customer interactions. Customer Satisfaction Focus: A relentless commitment to exceeding customer expectations and metrics, with a strong dedication to ensuring customers leave with a positive experience.

With a C1 English proficiency score, I leverage advanced language skills, further strengthened through my extensive experience with renowned companies. This proficiency enables me to excel in clear, precise communication within professional.

I excel in meticulous balance reconciliation, leveraging my financial institution experience to ensure accuracy in financial records. Proficient in resolving discrepancies and maintaining financial integrity

Equipped with basic knowledge and certification in Xero, I bring essential financial proficiency to the table. I am committed to furthering my expertise and embracing the potential of this accounting software to enhance financial management.

With a solid foundation in bookkeeping and certification in QuickBooks, I offer valuable financial skills. My ability to utilize this software, combined with a strong willingness to learn and adapt, ensures efficient financial management and record-keeping.

With a strong foundation in accounting principles, proficiency in QuickBooks and Xero, and experience in financial institutions, I excel in bookkeeping, ensuring accuracy, confidentiality, and efficient financial management.

Through my experience with PayPal, Visa, and American Express, I've developed a strong command of accounts receivable and payable, skillfully managing debit and credit transactions to maintain financial accuracy and efficiency.

Having worked with financial giants like PayPal, Visa, and American Express, I've honed my skills in managing accounts payable with precision, adeptly handling debit and credit transactions to ensure seamless financial transactions.

Backed by a rich background in financial institutions like PayPal, Visa, American Express and Royal Caribbean, I offer meticulous data entry skills. With unwavering attention to detail and a focus on high accuracy, I ensure that every piece of information is processed flawlessly.

Drawing from my background as a Supervisor at Royal Caribbean and my diverse skill set, I excel in email management and inbox organization. With a keen eye for detail, I ensure that communication flows seamlessly and efficiently within the organization, optimizing productivity and delivering a high level of customer service.