Real Estate Virtual Assistant|Contact Center Expert |Admin

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

College level

Last Active

September 12th, 2024 (4 days ago)

Member Since

December 21st, 2022

Profile Description

Experienced professional adept at managing emails, inbound and outbound calls, and facilitating collaboration among leasing agents, property managers, regional managers, and corporate office. Proficient in CRM management, particularly with AppFolio and Knock, and excelling in administrative tasks. Skilled in guiding new leads through the leasing process and handling legal administration tasks, including eviction notices, summons, affidavits, and complaints.
Proven expertise in agent development, encompassing coaching in call handling and KPI achievement, while also monitoring team performance and effectively addressing complaints. Proficient in creating knowledge assessment quizzes, coaching both new and experienced teaUpgrade to see actual infombers, and fostering a motivating and harmonious work environment.
Accomplished in providing inbound and outbound calls, email management, and live chat support. Skilled in handling accounts for customers' personal loans, adhering to QA guidelines, and consistently meeting performance metrics aligned with KPI objectives.
Bringing a wealth of experience, dedication to teamwork, and an unwavering commitment to maintaining excellence across all aspects of property management and customer service.