Current Employment Status:
Hired Full Time on Mar 2, 2023

Hennessy

Real Estate Virtual Assistant|Contact Center Expert |Admin

90 ID PROOF
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Overview

Looking for part-time work (5 hours/day)

at $6.82/hour ($750.00/month)

College level

Last Active

November 2nd, 2024 (3 days ago)

Member Since

December 21st, 2022

Profile Description

Experienced professional adept at managing emails, inbound and outbound calls, and facilitating collaboration among leasing agents, property managers, regional managers, and corporate office. Proficient in CRM management, particularly with AppFolio and Knock, and excelling in administrative tasks. Skilled in guiding new leads through the leasing process and handling legal administration tasks, including eviction notices, summons, affidavits, and complaints.
Proven expertise in agent development, encompassing coaching in call handling and KPI achievement, while also monitoring team performance and effectively addressing complaints. Proficient in creating knowledge assessment quizzes, coaching both new and experienced teaUpgrade to see actual infombers, and fostering a motivating and harmonious work environment.
Accomplished in providing inbound and outbound calls, email management, and live chat support. Skilled in handling accounts for customers' personal loans, adhering to QA guidelines, and consistently meeting performance metrics aligned with KPI objectives.
Bringing a wealth of experience, dedication to teamwork, and an unwavering commitment to maintaining excellence across all aspects of property management and customer service.

Top Skills

Customer Support

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Phone Support

Other Skills

E-Commerce » Inventory Management » Quality Control

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Marketing » Social Media Management » Facebook marketing

Customer Support » Technical Support

Office and Administration » Translation

Office and Administration » Microsoft Excel

Marketing » Social Media Management » Social Media Marketing

Office and Administration » Personal Assistant

Basic Information

Age
35
Gender
Male
Website
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Address
Tiaong, Quezon
Tests Taken
IQ
Score:  108
DISC
Dominance: 36%
Influence: 34%
Steadiness: 22%
Compliance: 7%
English
C1(Advanced)
Uploaded ID
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