I have 3 years of experience in the BPO industry as Sales Advisor II, Customer Service Representative IV, and technical support. We identify and assess customers' needs to achieve satisfaction through open and interactive communication, we provide accurate, valid, and complete information by using the right methods/tools, meet personal/customer service team sales targets, handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and take the extra mile to engage customers. I also have 3 years of experience as a real estate Virtual assistant and Appoint setter/ Cold caller. I am Well-trained to do both cold calling and admin tasks. I am also knowledgeable about various real estate online tools and CRM which I learned just by myself.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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