Service Desk Analyst and SEO Specialist

Overview

Looking for full-time work (10 hours/day)

at $3.64/hour ($800.01/month)

Associates degree

Last Active

October 6th, 2024 (32 days ago)

Member Since

June 15th, 2021

Profile Description

I am an IT professional with a strong
focus on customer
service, actively seeking
new opportunities. As an experienced IT Help Desk Specialist, I bring extensive
expertise in troubleshooting a wide range of hardware
and software issues, paired with a dedication to exceptional customer
support. My years
in customer service
have fueled my passion for strengthening businesses through creative and effective communication. I am confident in my ability to tackle challenges
and embrace new responsibilities with patience and a strong
commitment to learning
the skills necessary to succeed in any
role.English 
proficient

Excellent communication skills

Excellent organizational skills

Content Writing

Backlink Building (Forum/Blog Commenting)

Strong Technical Customer service orientation

Expert in Active Directory (User Accounts Management, Service
Accounts, Permissions and Membership)

Microsoft Exchange and 0365 Administration (Mailbox
creations, licenses and group delegations)

Strong knowledge of Microsoft based operating systems

Experienced with using and troubleshooting Outlook within a
network environment (calendar sharing, delegation, re-profiling)

Has used Service Now, Clarify, Netpro and Footprints for
ticketing system

Knowledge in VPN / URA / Cisco AnyConnect (Account creation
and connectivity)

Networking skills (Connectivity of Network drives, internet
connection issues both LAN and WAN)

Basic knowledge for hand held devices such as IPhone (Android
and IOs)

Knowledgeable in Hardware and software troubleshooting

Used several Remote sharing applications

Knowledge in Network Printers