A seasoned professional with over three years of experience in the BPO industry, with expertise in Telco and FinTech accounts. For two years, I served as a team leader, where I led a team of over 20 members to consistently exceed performance metrics. Being a Quickbooks Team leader together with my educational background in Accountancy has equipped me with the skills and knowledge needed to navigate tools with mastery and accomplish tasks with accuracy.
Furthermore, being a certified Lean Six Sigma White Belt has equipped me to implement process improvements and enhance customer satisfaction, all of which were instrumental in launching our account at a different site successfully, despite the challenges.
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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