eCommerce Sales Support

We’re a fast-growing trade-in/resale business (GPUs, CPUs, laptops, phones). We need a VA who can own inbound email and chat sales, resolve disputes and issues with customers, and re-engage past deals to recover conversions. Training for this position will be provided.

Responsibilities
- Handle custom item quotes via email and live chat on the website.
- Manage customer inquiries for trade-ins and outbound sales
- Active upselling and followups through eBay buyers through messages.
- Proactively follow up with new trade-in customers to boost conversion rates.
- Re-engage dormant large-ticket sellers and re-capture lost/expired trade-ins.

Tools We Use
- WooCommerce
- Slack
- Google Suite (Docs, Sheets, Gmail)
- eBay (messaging, disputes, customer support)
- Shippo & ShipStation (inbound & outbound shipping)

Requirements
- 2+ Years in eCommerce inbound sales or support (email + chat)
- Proven experience with Gmail and the Google Suite
- Excellent written English (must be clear, professional, and persuasive)
- Comfortable with disputes and finding win-win outcomes.
- Reliable setup: stable internet, sufficiently powerful computer/laptop, backup plan for outages.

Nice to Have
- Familiarity with the IT/consumer electronics market
- Experience resolving disputes, shipping issues, and script-based sales followups
- Knowledge of review-capture strategies post sale / order

Work Schedule & Pay
- Full-time (40 hrs/week), long-term role
- Must overlap with majority US business hours for customer response times (example: 9:00am–5:00pm US Central is is 10:00pm–6:00am PH [CDT, Mar–Nov] or 11:00pm–7:00am PH [CST, Nov–Mar]).
- Paid national holidays
- Starting pay: $750 / month

Qualities of our culture
- Communicativeness: timely responses to both our customers and other tea ---------- mbers is esssential.
- Integrity: Being honest and acknowledging errors, mistakes, or mis-steps is core to growing as a person and as a team. We know mistakes happen. Owning mistakes and learning from them is what we want for our tea ---------- mbers.
- Positivity: Being highly engaged and excited for customers, tea ---------- mbers, and the impact we are making is a must.

To apply, please answer the following in your application, and mention the contact person's name followed by "hello world" in the first sentence of your response. (applications without answers will not be considered):

1. Describe your experience with WooCommerce and eBay Seller Hub. What tasks have you handled?
2. Which of our listed tools do you already have hands-on experience with?