Technical Product Manager (Storefront Operations)

Role Overview
We are seeking a Technical Product Manager to support a large-scale Shopify retail operation spanning hundreds of storefronts. This role sits at the intersection of operations, quality assurance, engineering, and e-commerce.
You will own the identification, prioritization, and resolution of storefront issues while acting as the primary liaison between local QA and site operations teams and a US-based technical team. The ideal candidate combines strong analytical skills with hands-on knowledge of Shopify, e-commerce systems, and web technologies.

Why Join Us
For more than 15 years, our leadership team has partnered with thousands of talented professionals across the Philippines to build and support high-performing teams serving global clients.
We believe exceptional work is built through long-term relationships, continuous learning, and sustainable career growth. We invest in our people, provide opportunities to expand technical and leadership skills, and create an environment where strong performers can take on increasing ownership and responsibility over time.
This is an opportunity to work directly with experienced US-based operators and technical teams while developing deep expertise in Shopify, e-commerce operations, and large-scale storefront management.

Responsibilities
• Own the intake, triage, prioritization, and resolution tracking of storefront and platform issues.
• Investigate i ---------- impacting storefront functionality, product availability, pricing, checkout flows, integrations, and customer experience.
• Analyze logs, error reports, support tickets, and monitoring alerts to determine root causes.
• Coordinate across QA, engineering, merchandising, operations, and client stakeholders to drive issues to resolution.
• Create clear bug reports, acceptance criteria, and engineering requirements.
• Identify recurring operational issues and partner with engineering teams to develop long-term solutions.
• Manage issue backlogs and ensure high-priority customer-impacting issues are addressed quickly.
• Maintain operational dashboards, reporting, and KPIs related to storefront quality and i ---------- trends.
• Develop and improve operational processes, runbooks, and quality standards.
• Support new storefront launches, feature rollouts, and platform enhancements.
• Contribute to documentation, knowledge sharing, and continuous improvement initiatives across the team.

Requirements
• 5+ years of experience in Product Management, Technical Program Management, E-commerce Operations, Technical Operations, or related roles.
• Experience working with Shopify, Shopify Plus, or other major e-commerce platforms.
• Strong understanding of web technologies including HTML, CSS, JavaScript, APIs, and browser debugging tools.
• Ability to investigate technical issues, analyze logs, and work effectively with engineering teams.
• Experience writing detailed bug reports, technical requirements, and process documentation.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience working with distributed offshore and onshore teams.
• Strong sense of ownership and ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications
• Shopify administration or Shopify Plus experience.
• Experience with product catalog management, inventory systems, or order management systems.
• Familiarity with tools such as Jira, Linear, Datadog, New Relic, Sentry, Splunk, or similar platforms.
• Experience supporting large-scale retail or e-commerce operations.
• SQL or basic data analysis experience.

What Success Looks Like
In this role, you will become a trusted operational owner for storefront quality and issue resolution across a complex Shopify ecosystem. You will help improve systems, processes, and customer experience at scale while partnering closely with technical and business stakeholders.
Success means consistently driving issues to resolution, identifying opportunities for operational improvement, building strong cross-functional relationships, and helping create a more reliable and scalable storefront operation.

What We Value
• Ownership and accountability
• Continuous learning and professional growth
• Clear and proactive communication
• Long-term thinking
• High-quality, sustainable work
• Team-first collaboration
• Curiosity and problem solving

This is a long-term opportunity for someone who enjoys solving complex operational and technical challenges while growing their career in e-commerce and product operations.

Apply here: ----------