Senior Ticketing & Support Agent (Remote – FlyBasis) (Sabre Qualified)

Senior Ticketing & Support Agent (Remote – FlyBasis)

About FlyBasis

FlyBasis is a US-based travel technology company redefining how premium travel is booked. We specialize in business and first-class flights, blending advanced fare strategies with concierge-level customer support.

We are growing fast and are looking for a Senior Ticketing & Support Agent who is detail-obsessed, technically sharp in Sabre, and genuinely passionate about helping clients.

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Who This Role Is For

1. Customer-obsessed – Our #1 company value is support. You must truly enjoy helping clients — not just tolerate it. If helping someone in a stressful travel situation feels rewarding to you, you’ll love this role.
2. Experienced in Sabre – You can confidently create reservations, issue tickets, and manage PNRs without handholding.
3. Extreme attention to detail – You notice everything. A single typo in a passenger’s name could cost thousands of dollars.

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Your Day-to-Day Will Include:
• Monitoring existing PNRs for quality assurance (schedule changes, name/date accuracy, ticket deadlines).
• Creating and managing reservations in Sabre for our clients.
• Handling refunds, exchanges, and coordinating with accounting for accuracy.
• Creating frequent flyer accounts and ensuring details are captured correctly.
• Booking directly on airline websites when fares aren’t available through suppliers.
• Proactively assisting clients with changes, disruptions, and travel-related questions.


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What We’re Looking For
• 2+ years experience in airline or agency ticketing
• Advanced Sabre knowledge
• Excellent written and spoken English
• High resilience under pressure — you enjoy fast-paced, detail-heavy work
• The mindset of: “clients first, always”

How to Apply.

1. Subject line of your application must be:
“I love premium travel – Senior Ticketing Agent”
2. In the first sentence of your application, write your favorite airline and why.
3. Attach your resume in PDF format only.
4. In your message, briefly answer this scenario (3–5 sentences):
A client messages in a panic because their business-class flight was just canceled. What’s your first response?
5. Include your expected monthly salary in USD and your internet speed.