Project Manager for Full-Service Marketing Agency

Happy Friday! Thank you so much for taking the time to review our job posting.

Priority will be given to applicants who:
- Write an ORIGINAL cover letter/response that directly addresses our requirements (i.e. not copied/pasted to high-volume applications).
- Do NOT use ChatGPT / AI tools to write your cover letter. We want to meet YOU first — your voice, your thinking, your honesty. (We’re not anti-AI; we just want your application to reflect you.)

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ABOUT US
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We’re Agency — a small (intentionally small), values-centric fractional marketing team serving ambitious, ROI-driven clients.

We take our work seriously, but we also take care of each other. We’re big believers in:
- Clear communication
- Kindness + professionalism
- Doing excellent work without burning people out
- Building long-term working relationships (not revolving-door hiring)

If you’re the kind of person who takes pride in quality, communicates honestly, and likes being part of a team that truly supports one another — we’d love to hear from you.

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OUR MISSION
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Our fiduciary duty is to provide our clients with integrity-led marketing centered on measurable ROI and delivering value long after our work is done.

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OUR VALUES
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We hire for alignment with our values and candidate transparency/honesty above all else. We’re proud of how much our team cares — about our clients, about the work, and about doing right by each other.

Candor as a Compass
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Our word is our bond. We communicate honestly, clearly, and directly — even when it’s hard — because trust is everything.

Purpose Over Profit
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We only take partnerships we truly believe in, where we can deliver meaningful, lasting impact.

Double or Nothing Approach
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We aim for total conviction that every dollar billed is likely to return multiples in long-term value.

Data Tell the Story
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We prioritize based on evidence. If it doesn’t show up in the data, it doesn’t count.

Fail Forward Philosophy
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We take smart swings, learn fast, and improve relentlessly — without blame, ego, or drama.

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ROLE OVERVIEW
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We’re hiring a full-time Project Manager to run delivery across our client accounts and internal team.

This role is closer to a true marketing agency project manager (within a multi-service environment) than a basic coordinator. We need someone who can operate inside a complex ecosystem with frequent context switching, ambiguity, and multiple workstreams moving at once.

The goal of this hire is not simply “keeping tasks organized.”
The goal is meaningful operational lift: someone who can own timelines, unblock delivery, keep everyone aligned, and reduce the amount of context-loading and oversight required from senior tea ---------- mbers.

This is a critical hire. Done right, it creates real bandwidth relief and a smoother client experience.

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WHAT SUCCESS LOOKS LIKE
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- Client deliverables ship on time, consistently, across multiple accounts
- Internal teams have clarity (what’s due, when, by whom, and what “done” looks like)
- Scope, priorities, and next steps stay clean even when clients change direction
- Fewer bottlenecks and fewer “surprises” (risks are surfaced early)
- Leadership spends less time chasing status and more time on high-leverage work
- Clients feel taken care of: proactive updates, clear coordination, and professional communication

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KEY RESPONSIBILITIES
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Agency Delivery Ownership
- Own timelines, task execution flow, and day-to-day delivery across multiple client engagements
- Translate priorities into clear task plans with owners, due dates, dependencies, and definitions of done
- Run weekly (or as-needed) internal delivery check-ins and follow-ups
- Keep work moving even when inputs are missing (surface gaps early, propose next steps)

Cross-Functional Coordination (Multi-Service)
- Coordinate work across SEO, content, design, web/dev, paid media, analytics/reporting, and client comms
- Comfortably context-switch between accounts and workstreams without dropping details
- Track dependencies across functions (e.g., design needed before dev, copy needed before design, tracking needed before launch)

Client-Facing Communication + Follow-Through
- Proactively communicate status, timelines, and next steps to clients (clear, calm, professional)
- Maintain consistent follow-through internally and externally
- Surface risks early and propose solutions (not just “flagging problems”)

Systems + Operational Judgment
- Use and maintain our PM system at a high level (ideally ClickUp): task structure, documentation, recurring workflows, templates, and hygiene
- Create clarity in ambiguous situations using sound judgment, not constant escalation
- Identify recurring operational issues and improve the system (templates, SOPs, checklists, meeting cadence)

Reporting + Coordination Support
- Confident navigating spreadsheets, reporting workflows, and performance reporting processes
- Familiarity with marketing platforms from a coordination/reporting standpoint (GA4, Google Ads, Meta Ads, etc.) even if you are not the one executing campaigns
- Ensure reporting deliverables and check-ins stay on schedule

Upwork Operations (Required)
- Manage contractor workflows and administrative coordination tied to Upwork
- Communicate clearly with freelancers, manage expectations, and keep deliverables on track
- Maintain Upwork-related organization and follow-through as part of our operating rhythm

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JOB REQUIREMENTS
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- Full-time (35–40 hours per week); flexible working hours
- Prompt communication and reliable follow-through
- A dependable computer, stable power, high-speed internet + backup hotspot
- Comfort using GSuite and basic Microsoft Office
- Ability to accept payroll via Wise (formerly TransferWise)
- Willingness to log hours using a time tracker (e.g. Hubstaff)

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REQUIRED SKILLS / TRAITS (NON-NEGOTIABLE)
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- Honesty and candid communication — even when it’s uncomfortable
(We can work through almost anything with transparency. Trust is the only thing we can’t rebuild once broken.)
- Strong project management instincts in a fast-moving environment with frequent context switching
- Proactive, detail-oriented communication with consistent follow-through (internal and client-facing)
- Strong operational judgment and ability to navigate ambiguity with minimal oversight
- Deep familiarity with PM systems (ideally ClickUp): task structuring, documentation, templates, and cross-functional coordination
- Experience coordinating reporting workflows (spreadsheets, dashboards, recurring reporting deliverables)
- Ability to keep multiple client workstreams on track simultaneously without needing constant context-loading
- High standards delivered with kindness (clear, direct, and professional without ego or harshness)

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PREFERRED EXPERIENCE (STRONGLY PREFERRED)
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- Experience working inside a multi-service marketing agency (SEO/content/PPC/web/dev workflows)
(This is a major differentiator between a coordinator and a true agency PM.)
- Familiarity with the major marketing platforms from a coordination standpoint (GA4, Google Ads, Meta Ads, HubSpot, etc.)
- Experience improving internal systems and operational processes (not just “running what already exists”)

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EXPECTATIONS
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- Your manager will be there for you — and we will set you up for success — but…
- After onboarding, you’ll be trusted with real autonomy and real accountability
- We expect proactive communication, early risk surfacing, and strong follow-through
- We have a strict policy against logging/billing hours when you aren’t actively working
- If you can’t reach expected hours in a given week (sick, power outage, etc.), tell us as soon as possible
- This role should create meaningful operational lift, not just coordination activity

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BENEFITS / HOW WE TAKE CARE OF OUR TEAM
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We work hard to build a place people actually want to stay — and we back that up with action.

- Paid Time Off (PTO) for full-time tea ---------- mbers (after probation)
- Paid holidays, including a company-wide Christmas/New Year break (Dec 23 – Jan 1)
- Regular raises and performance-based growth opportunities

AND — one of our biggest commitments:
- After 12 months of full-time employment, you become eligible for our 4-day workweek benefit:
- 25% pay raise, and
- 20% reduction in hours
(Example: moving from ~40 hours/week to ~32 hours/week while keeping earnings whole.)

We don’t offer that to sound impressive. We offer it because we care about sustainability, family, health, and long-term performance.

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HOW TO APPLY
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Please include:
1) A short ORIGINAL cover letter answering:
- Why this role is a fit for you (specifically)
- Your experience in agency environments (if applicable) and what services you’ve coordinated
- Your comfort level with ClickUp (or similar) and Upwork (required)
- A quick example of how you handled ambiguity and still kept delivery on track
- Confirmation you’re comfortable with time tracking + full-time hours

2) A short summary of:
- The types of clients/projects you’ve managed
- The size and makeup of the teams you coordinated
- The number of concurrent projects/accounts you typically handled

Optional (but helpful): include the phrase “Candor as a Compass” in your subject line so we know you read the full post.

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CLOSING
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Thank you again for your time and consideration. If you’re a high-integrity operator who loves bringing order to complexity — and you want to do it inside a team that genuinely supports you — we’d love to hear from you.

Have a wonderful rest of your week ahead.