Medical/ Administrative Assistant - Virtual Assistant

Job Title: Medical/ Administrative Assistant - Virtual Assistant
Location: Remote
Interviewer: Jennifer

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is currently seeking a full-time Medical/ Administrative Assistant to join our client’s dynamic team and help them manage the administrative and operational functions of their home health therapy practice. This is an exciting opportunity to become part of a mission-driven organization dedicated to delivering high-quality patient care.

The ideal candidate will handle a variety of administrative tasks including billing, insurance, HR/hiring, and general office management. This role will involve a combination of virtual patient support, medical record management, and coordination with medical and insurance staff. A strong candidate will have experience working in healthcare administration, but we are also open to those willing to learn and grow with us.

About our client:

At Functionality For Life, we are deeply committed to providing exceptional healthcare that goes beyond the basics. We believe that every person deserves not just care, but care that is tailored to their unique needs, abilities, and priorities. Our team offers personalized, compassionate solutions that make a difference in people's lives. Our mission is simple: to help individuals live a better, healthier life by providing the support and care they deserve—one person at a time.

Responsibilities:

Patient Scheduling & Coordination:
Confirm and manage patient appointments and daily schedules
Coordinate with medical staff to ensure smooth operations
Handle appointment rescheduling and patient inquiries via phone and email
Maintain patient records, ensuring accuracy and confidentiality

Insurance & Billing Support:
Verify patient insurance coverage and obtain pre-authorizations for procedures
Explain insurance benefits to patients and liaise with insurance providers to clarify coverage details
Process and submit insurance claims and follow up on unpaid claims
Post payments to patient accounts and resolve billing discrepancies
Review and appeal denied claims, ensuring compliance with coding and billing regulations
Generate billing reports for management and assist with financial record-keeping

HR & Hiring Support:
Assist with the HR/hiring process to onboard new staff
Help set up and manage the hiring process and ensure compliance with company policies

Administrative Support:
Answer calls and assist patients with virtual queries
Manage appointment reminders and follow-up communications
Perform data entry and generate basic reports
Maintain electronic medical records and email correspondence
Contact patients for feedback and maintain waitlists for appointments

Preferred Skills & Experience:

Experience with healthcare administration is a plus
Familiarity with the following platforms is preferred (but not required):
HelloNote
VMM/Go High Level
Microsoft Excel & Word
Wave

Qualifications:

Strong organizational skills with attention to detail
Excellent communication skills, both written and verbal
Ability to manage multiple tasks and prioritize effectively
Experience in handling sensitive patient information with confidentiality
Ability to work independently in a remote setting
Knowledge of medical terminology and healthcare processes is a plus

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a rehab team, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!