Customer Support – Meta Ad Account Rental Agency

About the Role:

We rent Meta Agency Ad Accounts to media buyers and e-commerce founders. As our Client Support Specialist, you'll be the first point of contact for clients - handling issues, answering questions, and keeping things running smoothly day to day.

What You'll Do:

- Handle client inquiries via chat (fast response times expected)
- Troubleshoot Meta ad account issues - rejections, restrictions, billing errors, policy flags
- Manage billing, top ups and payment tracking for active rentals
- Escalate complex issues with clear documentation so nothing falls through the cracks
- Respond to tickets and track client sheets


Requirements:

- Hands-on experience with Meta Ads Manager (this is non-negotiable)
- You understand how Meta ad accounts work - policies, payment methods, account structure
- Strong written English - you'll be communicating with clients directly
- Available during business hours and responsive on chat
- Reliable internet connection and your own device

You're a great fit if you:

- Have worked in a media buying agency, ad account service, or similar
- Can figure things out independently without being micromanaged
- Know how to use Google Docs

To Apply:
Send your application with the subject line: "Meta Support – [Your Name]"

Include:
A brief description of your Meta Ads experience
One example of an ad account issue you've resolved
Your availability and timezone

Applications without these will not be reviewed.