Client Success & Project Coordinator

We are a nationwide sound masking company that helps businesses improve speech privacy and workplace comfort through professionally designed sound masking systems.

We are looking for a highly organized, detail-oriented tea ---------- mber who enjoys communicating with people and helping projects run smoothly from start to finish.

This is a long-term, full-time remote position.

Primary Responsibilities

Customer Communication
• Communicate with customers regarding order status and shipment tracking
• Coordinate installation dates and schedules with customers
• Answer customer questions and provide project updates
• Follow up with customers after project completion
• Serve as the first point of contact for customer support inquiries

Project Coordination
• Post installation opportunities on Field Nation
• Coordinate with technicians and subcontractors
• Monitor installation progress and completion
• Download and organize installation photos and project documentation
• Maintain organized customer and project folders

CRM & Administrative Support
• Update Salesforce records
• Enter project costs and job information
• Maintain accurate customer records
• Assist with administrative and operational tasks as needed

Integrator Development (Secondary Responsibility)
• Research potential integrator partners throughout the United States
• Make outbound calls to introduce our reseller program
• Schedule follow-up conversations
• Help build long-term business relationships

Requirements

• Excellent written and spoken English
• Professional phone presence
• Strong organizational and follow-through skills
• High attention to detail
• Comfortable speaking with customers and business partners
• Ability to manage multiple projects simultaneously
• Reliable internet connection and quiet workspace
• Positive attitude and willingness to learn

Preferred (Not Required)

• Customer service experience
• Project coordination experience
• Salesforce experience
• Field Nation experience
• Business development experience

Application Instructions

To apply, please email:

Your resume
Your desired hourly rate
A brief paragraph explaining why you would be a good fit for this role
A 1-2 minute voice recording introducing yourself

Please include the phrase "Office Privacy" in the subject line of your application so we know you carefully read the entire posting.

Applications that do not include all four items will not be considered.