Administrative Operations Assistant

Her Mane Therapy is a structured, systems-driven luxury healthy hair salon brand based in Texas. We operate with clear processes, measurable KPIs, and high standards for client experience.

We are hiring a high-level Administrative Operations Assistant who can think critically, manage systems independently, and protect the structure of the business.

This is not a basic VA role.

This is for someone who enjoys building order, improving workflows, and ensuring nothing falls through the cracks.

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Who This Role Is For

You are:

• Naturally organized and detail-oriented
• Confident managing project management systems
• Comfortable making decisions without constant supervision
• Warm and professional in client communication
• Proactive — you fix problems before they escalate
• Calm under pressure
• Not intimidated by structure, KPIs, or accountability

You enjoy being the person who keeps the engine running smoothly.

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Primary Responsibilities

Operations & Systems Management

• Manage and maintain Asana workflows
• Ensure all tasks are assigned, tracked, and completed
• Build and refine SOPs inside Asana
• Monitor automation flows and flag breakdowns
• Track KPIs weekly and report insights
• Maintain organized Google Drive folders

You must have real experience in Asana.
If you do not have Asana experience, you must demonstrate your ability to learn and build within it before interview.

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Client Experience Support

• Follow up on incomplete intake forms
• Manage waitlist communication
• Support membership audits inside booking system
• Send structured follow-up messages
• Light inbox and SMS support as needed

Client communication must feel polished, warm, and confident.

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Experience Required

• Minimum 2–3 years in administrative or operations support
• Proven experience using Asana (not just Trello)
• Experience with CRM or booking systems
• Strong written English
• Experience working with US-based clients preferred
• Comfortable recording Loom videos and communicating clearly

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How to Apply

To be considered, submit:
1. A short Loom video (3–5 minutes) walking through an Asana board you have built.
2. A brief explanation of how you improved a workflow in a previous role.
3. Your availability in CST time zone.

Applications without Loom submission will not be reviewed.

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Growth Opportunity

This role has long-term potential to evolve into:

• Operations Manager
• Client Experience Lead
• Systems Director

We value loyalty, excellence, and initiative. High performers grow here.