Jolly
BPO Trainer | B2B Lead Gen Specialist | Customer Support Professional — 9+ Yea
Overview
Looking for any work (8 hours/day)
at $5.80/hour ($1,120.00/month)
Bachelor's degree
Last Active
June 2nd, 2026 (7 days ago)
Member Since
April 29th, 2026
Profile Description
-> Hi! I'm Jolly — a results-driven BPO professional with 9+ years of experience supporting international clients across customer service, B2B lead generation, technical support, sales coaching, and training & development.
I was promoted from Lead Gen Agent to Sales Coach in just 3 months at Teleperformance Malaysia — one of the fastest promotions on my campaign — driven by consistently exceeding targets while simultaneously serving as acting SME and floor coach for my team.
I was also hired directly as Trainer II at Concentrix, skipping the entry-level Trainer I position entirely, after completing their 1-month intensive Trainer Certification Program. I've trained and onboarded 30+ agents across ANZ and APAC campaigns, consistently achieving ~90% first-attempt assessment pass rates.
——— WHAT I BRING ———
-> B2B Lead Generation & Appointment Setting — Outbound prospecting, C-suite engagement, CRM pipeline management via Salesforce and Outreach. Averaged 1–2 qualified leads/week on SAP ANZ campaign.
-> Sales Coaching & QA — Structured 1-on-1 coaching, call evaluation, and performance improvement. Coached 3 agents weekly; team maintained 85%+ QA scores throughout my tenure.
-> Customer Support — 9+ years of inbound/outbound support across healthcare (Abbott Freestyle Libre, Aetna), web hosting & tech (GoDaddy), and eCommerce (eBay). High-volume, high-compliance environments.
-> Training & L&D — Full-cycle training delivery from new hire onboarding through nesting, refresher sessions, and 1-on-1 coaching. Concentrix-certified trainer. 90% first-attempt pass rate across 30+ agents trained.
-> Technical Support — WordPress, DNS, domain management,
——— INTERNATIONAL ACCOUNTS I'VE SUPPORTED ———
SAP | GoDaddy | Cisco | Abbott | Aetna | eBay
——— TOOLS & PLATFORMS ———
Salesforce CRM | Outreach | Microsoft 365 | WordPress | Magento | ChatGPT | Gemini | Copilot | Gamma
——— ADDITIONAL ———
Typing speed: 70 WPM (98% accuracy)
Strong English communication — written and verbal
Available for full-time remote work immediately
Reliable, self-directed, and thrives in KPI-driven environments
I take ownership of my work, communicate proactively, and show up fully prepared — every day. If you're looking for someone who has done the work, coached others to do it well, and trained teams to do it at scale — I'd love to connect.
Feel free to reach out and I'll respond promptly.
Top Skills
Office and Administration » Attention to Detail
Experience: 5 - 10 years
Ensures accuracy in data, communication, and task execution.
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Technical Support Ability to explain technical issues in a simple way and guide customers through solutions step-by-step.
Customer Support » Sales Support » Lead Generation
Experience: 1 - 2 years
B2B Lead Generation Experience reaching out to decision-makers and identifying qualified leads. Appointment Setting Skilled in engaging prospects and scheduling meetings for sales teams. Upselling & Cross-selling Proven ability to increase revenue by recommending relevant products and services.
Customer Support » Customer Service
Experience: 5 - 10 years
B2B & B2C Customer Support (Phone & email) Handled high-volume customer interactions while maintaining professionalism, empathy, and high satisfaction levels.
Coaching » Training and Development
Experience: 1 - 2 years
Training & Facilitation Designed and delivered training sessions for new hires and tenured agents. Coaching & Performance Improvement Conducted 1-on-1 coaching to improve agent performance and quality scores. SOP & Playbook Creation Created structured guides and documentation to standardize processes. Quality Assurance (QA) Reviewed calls and workflows to ensure quality standards and identify improvements.
Experienced in managing and updating customer data within CRM systems to ensure accurate records, efficient follow-ups, and smooth customer interactions. Skilled in tracking customer concerns, documenting interactions, managing pipelines, and supporting both customer service and sales processes. Able to quickly adapt to different CRM tools such as Salesforce, SAP CRM, or similar platforms.
Design » Graphic Design
Experience: 2 - 5 years
Experience using Adobe Photoshop, Illustrator, CorelDraw and Canva for layout and basic design tasks.
Office and Administration » Admin Data Processing
Experience: 1 - 2 years
Data Entry & File Management Accurate and efficient handling of large volumes of data, ensuring proper organization and minimal errors. Data Analysis & Reporting Experience creating reports, tracking performance, and identifying areas for improvement. Microsoft Office / Google Workspace Proficient in Excel/Sheets (data tracking), Word/Docs (documentation), and PowerPoint/Slides (presentations). QuickBooks (Basic) Basic knowledge of financial tracking, invoices, and account management.
Office and Administration » Data Entry » Encoding
Experience: 2 - 5 years
Proficient in data encoding with 70wpm average typing speed with 98?curacy.
Office and Administration » Transcription » Typing
Experience: 1 - 2 years
Office and Administration » AI Tools
Experience: 1 - 2 years
AI Tools (ChatGPT, Gemini, Copilot, Gamma) Experienced in using AI-powered tools to improve productivity, automate tasks, and enhance content creation. Able to leverage these tools for research, writing, data organization, customer support responses, and workflow optimization.
Website Builder » DNS Management
Experience: 1 - 2 years
Ability to assist with domain configuration, propagation issues, and connecting domains to hosting or email services.
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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