Customer Sales Representative / Customer Service Representative

I have strong experience in mortgage servicing, assisting clients with inquiries regarding taxes, insurance, and home mortgage payments. My role involved clarifying billing changes, guiding customers through payment processes, and ensuring they fully understood the reasons behind increases or adjustments.

I have experience in managing escrow accounts, where I was responsible for identifying and calculating customers’ property taxes, insurance costs, and mortgage payments. I assisted homeowners by analyzing shortages or surpluses in their escrow accounts and providing clear explanations of why their payments increased or decreased. I guided customers through when these changes occurred and how they happened, ensuring they understood their mortgage obligations with accuracy and transparency.

In my previous role, I managed ticket orders by assisting customers with purchasing, processing their payments, and providing details about seat assignments and delivery schedules. I also handled troubleshooting to ensure tickets were delivered correctly, whether digitally or physically. Alongside ticket sales, I provided support through chat and email, addressing customer concerns regarding refunds, delivery issues, and complaints, while maintaining a professional and customer-focused approach.

I am a fast learner in customer service, able to adapt quickly to both sales and servicing roles. With proper training and access to resources, I take the initiative to research and gain in-depth knowledge about the products or services I support. I focus on continuously improving my skills and achieving mastery in order to provide better solutions, enhance customer satisfaction, and deliver consistent results.