Customer Service | Virtual Assistant | Data Entry

experience handling inquiries and assisting with client concerns.

Can prioritize tasks effectively and meet deadlines even under pressure.

As a Passenger Service Agent we are assisting passengers at check-in, boarding, and arrival. Focuses on assisting passengers with bookings, issues, and general customer support.Specializes in helping passengers with check-in, baggage tagging, and seat assignments.Manages boarding and final flight preparation at the gate.Handles flight bookings, fare changes, cancellations, and reissues.

Can handle customer chats with a professional and helpful tone.

Accurate typing and entry skills using Excel, Google Sheets, and forms.

Familiar with Gmail and Outlook; can organize, respond, and label emails.

Can schedule posts and engage on platforms like Facebook and Instagram

Familiar with Word, Excel, and PowerPoint for basic tasks and reports.

Customer service involves assisting passengers to ensure a smooth, safe, and pleasant travel experience. This includes helping with check-in, answering inquiries, guiding passengers through procedures, handling concerns or complaints, and providing support during delays, cancellations, or emergencies.