Client Success | SaaS | Publishing, Education & Hospitality | People-First Remot

Proficient in logging and reconciling incoming payments, including checks, credit card transactions, and electronic transfers, ensuring all invoiced and prepaid services are accurately recorded in company books. Skilled in handling author inquiries regarding pending bills, addressing billing concerns, and resolving disputes professionally, ensuring clear communication and maintaining positive relationships. Experience working closely with the sales team to coordinate order processing and ensure timely author payments, fostering cross-functional collaboration to streamline financial operations. Capable of managing complex cases by escalating issues when necessary, while demonstrating empathy and providing authors with clear, actionable solutions. Expertise in maintaining accurate records of author interactions and payments in CRM systems, ensuring data integrity and easy access for future reference. Proactively collects and shares author feedback, contributing to process improvements and enhancing the overall customer experience.

Skilled at using CRM streamline processes, enhance team collaboration, and ensure smooth project execution from start to finish, ultimately improving productivity and reducing manual errors.