Sales Representative / Collections Specialist / Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.23/hour ($818.18/month)

Bachelors degree

Last Active

June 5th, 2026 (4 days ago)

Member Since

November 8th, 2023

Profile Description

I am a highly experienced BPO professional with over 8 years of proven success in customer service, financial collections, and technical support. I don't just 'answer calls'—I am a problem-solver who was promoted to Subject-Matter Expert (SME) due to my ability to handle complex escalations, process high-value refunds, and supervise trainees.
With a background spanning industry leaders like Infosys, TCS, and Sykes, I bring a level of professionalism and reliability that goes beyond basic customer service.

My Core Value to Your Business:

Expert in Financial Operations: Extensive experience in debt recovery and offering financial programs (repayment or refinance). I am comfortable handling sensitive billing disputes and payment processing.

Specialized Travel Support: Proficient in airfare ticketing, re-bookings, and cancellations. I understand the fast-paced nature of the travel and hospitality industry.

Leadership & Quality Control: As a former SME, I have a 'supervisor mindset.' I am skilled at verifying data, approving requests, and ensuring team KPIs are met.

Multi-Channel Proficiency: Expert in voice, chat, and email support with a strong focus on upselling and revenue generation.

I am a consistent top performer who values integrity and clear communication. If you are looking for a dedicated partner who can take ownership of your customer operations and deliver results, I am ready to start.