Customer Service Support | Administrative Assistant

I was a Customer Representative for a food delivery service in Australia. I handle calls and I can manage 3 chats at the same time.

➢ Managed inbound and outbound calls to assist customers with past due accounts and provide suitable payment solutions. ➢ Negotiated payment arrangements while maintaining empathy and professionalism during sensitive financial conversations. ➢ Educated customers on account status, billing cycles, and payment options in compliance with company policies. ➢ Met and exceeded monthly collection targets while maintaining high call quality and compliance standards. ➢ Resolved billing disputes and escalated complex issues to the appropriate department for resolution. ➢ Maintained strict confidentiality of sensitive customer information and handled accounts with integrity and care.

➢ Provided timely and professional support via phone, chat, and email to Airbnb guests and hosts. ➢ Handled booking requests, reservation modifications, and cancellations while ensuring accuracy and guest satisfaction. ➢ Resolved guest concerns such as check-in issues, property problems, and missing amenities in coordination with hosts.

➢ Supported travel clients through calls. ➢ Booked travel reservations, handled itinerary changes, and responded to billing inquiries.