Senior Travel Consultant / Customer Support Specialist

I worked as a Health Insurance Advisor at Med Advantage Advisors, assisting U.S.-based clients in reviewing Medicare plans and recommending suitable supplemental coverage for dental, vision, and prescription needs. I explained complex healthcare policies, guided clients through enrollment, and ensured they understood their benefits.

I have over 6 years of experience in Customer and Sales Support with a strong focus on hotel and travel booking. While working with Expedia U.S. POS at Teleperformance, I assisted customers with hotel reservations, modifications, cancellations, and billing concerns across multiple platforms like Hotels.com, Orbitz, AARP, and Booking.com. I ensured accuracy, handled escalations, and consistently met performance metrics. I also coordinated international hotel bookings at Sojourn Travel Consultants, using GDS systems like Sabre and Amadeus to secure competitive rates and manage client itineraries with precision.

I have over 6 years of experience in Customer Service, supporting clients across the travel and healthcare industries. I worked on the Expedia U.S. account at Teleperformance, handling flight, hotel, and car bookings, billing issues, and escalations. I also worked as a Health Insurance Advisor at Med Advantage, assisting U.S. clients with Medicare plans and policy guidance. I’m known for being patient, detail-oriented, and professional in resolving issues and delivering high-quality service in fast-paced, remote environments.

I have extensive experience in flight booking through both online platforms and GDS systems like Sabre, Amadeus, and Farelogix. I handled domestic and international flight reservations, changes, cancellations, and fare rule checks while supporting the Expedia U.S. account and during my time at Sojourn Travel Consultants. I’m confident in managing complex itineraries and providing accurate, efficient support to clients.

I have extensive experience in ticket booking, including issuing, modifying, and canceling flight tickets using GDS systems like Sabre, Amadeus, and Farelogix. While supporting the Expedia U.S. account, I handled ticketing concerns across various platforms. I also managed ticket bookings at Sojourn Travel Consultants, ensuring accuracy in fare rules, class codes, and passenger details for both individual and group travel.