Michael
IT Support Specialist III | Network Support Engineer | Automation (Zapier & n8n)
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.45/hour ($1,440.00/month)
BS Information Technology
Last Active
May 21st, 2026 (19 days ago)
Member Since
June 23rd, 2020
Profile Description
I have over 5 years of experience working in IT support and network operations, handling enterprise infrastructure, troubleshooting network issues, and supporting users in day-to-day technical problems.
In my most recent role as a Network Solution Engineer (L1), I worked in a network operations environment troubleshooting incidents involving routers, firewalls, VPN connectivity, and enterprise network systems. I also used monitoring platforms and IT service management tools to investigate issues and coordinate with engineering teams to restore services.
Alongside my IT background, I’ve also been building automation workflows using tools like Zapier and n8n. I enjoy creating systems that automate repetitive processes such as reporting, notifications, and data workflows.
Some examples of automation projects I’ve built include AI-powered reporting systems, automated IT ticket lifecycle notifications, chatbots, and AI content pipelines.
My goal is to combine strong IT troubleshooting skills with automation tools to help teams reduce manual work and improve operational efficiency.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Provided technical support for enterprise users and network environments including troubleshooting hardware, software, and connectivity issues. Experienced supporting routers, firewalls, VPN connections, and internal IT systems while resolving incidents and assisting users through remote support tools.
Customer Support » IT
Experience: 5 - 10 years
Provided IT support for enterprise users including troubleshooting hardware, software, and network connectivity issues. Assisted users with system access, device setup, VPN connectivity, and general IT infrastructure support.
Software » Network Administration » Network Troubleshooting
Experience: 5 - 10 years
Troubleshot network issues involving routers, switches, firewalls, and VPN connectivity. Investigated incidents using monitoring tools and dashboards while coordinating with engineering teams to restore network services.
Other Skills
Systems Administration » Windows Administrator
Experience: 2 - 5 years
Administered Windows Server environments including Active Directory services, DNS, DHCP, and user account management. Assisted with system maintenance, troubleshooting, and access control management.
Software » Network Administration
Experience: 2 - 5 years
Assisted in managing enterprise network environments including routers, switches, Wi-Fi infrastructure, and firewall devices. Helped maintain stable connectivity and supported network configuration and troubleshooting.
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Managed Active Directory environments including user account provisioning, access control, and group policy management. Assisted with domain-related troubleshooting and user authentication issues.
Office and Administration » Google Workspace
Experience: 2 - 5 years
Managed Google Workspace accounts including user provisioning, access management, and troubleshooting issues related to Gmail, Drive, and collaboration tools.
Website Builder » DNS Management
Experience: 2 - 5 years
Worked with DNS and DHCP services within enterprise environments to support network connectivity and system access. Assisted in troubleshooting name resolution and IP assignment issues.
Office and Administration » AI Tools » AI Automation
Experience: 1 - 2 years
Designed workflow automation systems to streamline processes such as reporting, notifications, and data management using automation platforms and API integrations.
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Naic, Cavite
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 32
- Influence: 15
- Steadiness: 31
- Compliance: 23
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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