In my role as a staffing assistant, I have honed exemplary skills in time management, showcasing my ability to efficiently coordinate and communicate across various healthcare facilities, even in a fully remote work environment. My proficiency in technology has allowed me to navigate and utilize computer systems seamlessly, ensuring the smooth processing of applications, verification of employee certifications, fingerprints, and background checks. As a leader in my position, I have successfully managed weekly schedules for employees, demonstrating adept leadership in remote collaboration. Developing strong interpersonal relationships, I prioritize effective communication and coordination, while also handling administrative tasks such as creating invoices for clients and meticulously organizing employee folders. My commitment to detail and organizational efficiency underscores my capabilities in contributing to the success of staffing operations.

With more than 10 years of customer service experience, I am very passionate in giving excellent client support at all times. My most recent employment with Capital One has taught me great skills in data entry, finance processes and report generation. There, I started as an account manager for High Value, High Value Elite and Small Business customers assisting them with their credit card concerns. I then got promoted as a Process Coordinator at the Governance, Analytics and Planning Dept. (Workforce Management team) which helped me practice my skills in problem solving, multitasking and working with immense pressure. Part of that role was assisting requestors with their scheduling issues by inputing data on our workforce systems. Though the roles were a bit different, both had a main goal to deliver exceptional customer satisfaction.

Before I ever had the title, I was already doing the job.

I was the one staying ahead of problems before they became problems, making sure the calendar was airtight, the inbox was clear, and nothing fell through the cracks — all before the people I supported even started their day. That's not something I learned from a course. That's just how I'm wired.

Over the past 3 years I've worked my way through some of the most fast-paced, high-stakes environments you can find, US-based healthcare staffing, multi-branch home care operations, and direct executive support to a CEO. I've filled last-minute shifts at 5am, built tracking systems from scratch, automated workflows nobody asked me to automate, and managed inboxes, calendars, vendors, and communications all at once without breaking a sweat.

I've been the right hand, the problem-solver, the one who figures it out, and I've loved every second of it.

Today I bring that same energy to every client I work with. Whether you need someone to take the chaos off your plate, keep your operations running like clockwork, or simply be the person you can trust to handle things without being told twice that's exactly what I do.

I'm Bianca Shane Balansag. And I'm not just here to assist. I'm here to make a difference.

Let me scale your business!
I Specialize in:
1. Digital Marketing
2. AI
3. Operations
4. Recruitment

Let's transform your business together!

Results-driven Healthcare Staffing Coordinator
in clinical intake, EMR systems, and remote BPO support. Proven ability to
deploy field staff efficiently, resolve compliance gaps, and manage operations
across time zones. Tech-savvy, deadline-oriented, and thrives in fast-paced,
fully remote environments

WHAT I CAN DO:
Healthcare Staffing & Coordination* Match patients with licensed clinicians based on specialty, skills, and coverage area* Verify physician orders, insurance eligibility, and intake documentation for remote admissions* Monitor and resolve missed or canceled visits within 1 hour to maintain care continuity* Coordinate hybrid and telehealth visits according to patient needs and clinician licensure* Track clinician credentials (e.g., CPR, CEUs, TB, physicals) and ensure up-to-date compliance
Customer Service & Billing Support* Handle 50+ customer interactions daily via voice, chat, and email with 95% satisfaction* Guide customers and service providers (Dashers, Merchants) through real-time app/GPS issues* Process billing adjustments, salary claims, and compensation with no discrepancies* Retain high-risk customers through effective resolution strategies
Administrative & Executive Support* Manage calendars, coordinate travel, and organize medical or corporate events* Record board-level meeting minutes and oversee confidential documentation* Maintain accurate patient files, medical records, and insurance documents* Support clinical procedures and daily operations in a healthcare environment
Tech Tools & Remote Work Platforms* EMR: Hospice Fusion* CRM: Salesforce* Communication: Zoom, RingCentral, Slack, Microsoft Teams* Productivity: Google Workspace, Microsoft Office* Remote BPO Systems & Data Entry Tools

I am located in the Philippines. I graduated from a BSBA-Human Resource Management program and have been working since 2020. I worked as a Scheduling Assistant in a Healthcare Recruitment and staffing agency. I also worked as a Test Rater. As an employee for three years and a student back then, I am proud to say that I am goal-driven, flexible, and passionate about what I am doing. I am also interested and willing to learn new knowledge and experiences.

Pursuing opportunity which allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals.
Seeking challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to
work well with people which allow me to grow
personally and professionally.

Hello there! I am a seasoned professional with a diverse background in executive assistance, healthcare administration, staffing supervision, and virtual assistant management. My skills and experience make me a versatile candidate capable of handling various responsibilities with finesse. With 3 years of experience as a dynamic and results-driven Recruiter and Talent Acquisition Specialist, I have sourced, attracted, and secured top talent, ranging from general Virtual Assistants (VAs) to specialized technical roles. I am skilled in developing and implementing Standard Operating Procedures (SOPs) and building recruitment processes from the ground up. My proven success includes scaling a startup from a single VA to a team of over 50 VAs while maintaining high standards of quality and fit. I am versatile in both general VA and technical recruitment, strongly committed to creating efficient, effective, and candidate-friendly hiring processes. I am excited about the opportunity to bring my skills and experience to a dynamic role that aligns with my background. Let's connect and discuss how I can contribute to the success of your team or organization.

I have worked as an ESL Teacher, a Customer Service Repsentative, a Consumer Finance Officer and the most recent one as a Staffing Coordinator/Schedulervin one of home care agencies in California. All accounts I handled in the past are International, such as Telecommunication, Timeshare and Employment Verification. I am used to working in a fast-paced environment, and have a great knowledge with the industries mentioned above. I am a team player, and always willing to do the initiative to make my day even more productive.

Results-driven professional with 10+ years of experience in customer service, sales, and promotions including prior work as Schedule Coordinator/Staffing. Proven ability to adapt to diverse tools and environments, with strong commitment to reliability and collaborative relationships. Seeking remote work opportunities where core expertise and self-direction can drive success.

I am a dedicated and detail-oriented Virtual Assistant with experience in customer service, digital marketing, appointment setting, staffing coordination, and administrative support. I help businesses stay organized, improve customer communication, and manage daily operations efficiently.

I have experience handling email management, social media management, data entry, bookkeeping support, appointment scheduling, and content creation. I am also skilled in graphic design, photo and video editing, and customer support.

I am reliable, motivated, fast learner, and committed to delivering quality work while maintaining professionalism and confidentiality. My goal is to help clients grow their businesses by providing efficient and dependable virtual assistance services

I am a versatile Virtual Assistant with experience in managing tasks and supporting clients using a wide range of tools. Proficient in Notion CRM, Microsoft Excel, Google Workspace (Calendar, Sheets, Drive, Gmail), and Outlook for organization and productivity. Skilled in video editing with DaVinci Resolve, Gling, and Flowjin, as well as leveraging AI-powered tools like Krisp AI, Otter AI, Perplexity AI, Midjourney AI, and OpenAI for efficiency. Experienced in team collaboration using Slack to streamline communication and workflow.

I am a reliable Healthcare Staffing Coordinator and Customer Service Specialist with experience supporting U.S. home health agencies, therapy providers, and insurance companies.

My background includes:
Coordinating clinician schedules and assignments
Communicating with hospitals, clinics, RNs, therapists, and case managers
Ensuring timely patient care and reducing scheduling delays

I am experienced with Cliniconnects, TherapySync, Axxess, Kinnser, Therapy Boss, and highly proficient in Google Workspace and Microsoft Office. For communication, I am trained in RingCentral, Verizon One Talk, WhatsApp, Qliq Chat, and Avaya.

I also have insurance support experience handling benefits verification, authorizations, appeals, and claims, using Salesforce and NextGen. I work efficiently, follow instructions well, and take ownership of tasks to support team goals and client satisfaction.

Looking for someone reliable who can handle your customer support and admin tasks without needing constant follow-ups? I can help.

I have over 4 years of experience supporting businesses in healthcare, telecom, and retail. I’ve worked on email, chat, and phone support—handling high volumes, resolving issues, and keeping things organized on the backend using CRM tools.

In my most recent role, I helped coordinate staffing for healthcare facilities, making sure schedules, records, and communication were all handled smoothly and on time.

I’m the type of person who likes to stay organized and keep things running efficiently. I don’t just finish tasks—I try to make processes easier so you don’t have to think about them twice.

Here are some of the things I can support you with:
• Customer support (email, chat, phone)
• Inbox and calendar management
• CRM updates and data entry
• Scheduling and coordination
• Research and data gathering
• Handling escalations and customer concerns

I work well independently, communicate clearly, and adapt quickly to new tools.

If you’re looking for someone who can step in and take things off your plate, feel free to message me—I’d be happy to help.

With proven mastery in recruitment processes, my entire experience covers end-to-end hiring. Filling international and local vacancies in timely manner and smoothly coordinating with candidates, clients and hiring managers. I was also consistently recognized for my exemplary performance. My objective is to seek for an organization wherein I can enrich my skills and further my potential to deliver targets with guaranteed quality.