A dedicated and results-driven customer service professional with over 9 years of experienced and also with insurance and collections sectors. Adept at managing complex customer inquiries, resolving issues, and ensuring a high level of satisfaction. Skilled in managing collections processes, negotiating payment plans, and maintaining strong client relationships while adhering to regulatory guidelines. Possesses a strong understanding of insurance policies and procedures, with a proven ability to educate customers and streamline operations. Known for exceptional communication skills, problem-solving abilities, and a commitment to achieving company goals while delivering top-notch service.

A customer service representative tier 2 for 6 years handling inbound calls for a healthcare account. Our duties includes assisting customers inquiry on eligibility, benefits and claims.
A Travel Reservation Specialist (verification and case handling) for 2 years. Our main role is to help customers with their complaints and requests.
We are the one calling the hotels and providers to resolve our guests issues before, during and after check-in.
I was promoted as a Quality
Assurance
Analysts for the same company. My responsibilities includes evaluating the calls,
training our new hires, bi-monthly huddles/up-training and monthly coaching.

Skilled in healthcare support with experience in scheduling, data management, and assisting
patients with inquiries and services. Committed to delivering compassionate care while ensuring
smooth and efficient operations.

Handling and overseeing the operation, scheduling both client and caregiver requests. Answering phone calls and emails for clients/caregivers' inquiries, looking for caregivers to fill in the shifts.

Results-driven Healthcare Staffing Coordinator
in clinical intake, EMR systems, and remote BPO support. Proven ability to
deploy field staff efficiently, resolve compliance gaps, and manage operations
across time zones. Tech-savvy, deadline-oriented, and thrives in fast-paced,
fully remote environments

WHAT I CAN DO:
Healthcare Staffing & Coordination* Match patients with licensed clinicians based on specialty, skills, and coverage area* Verify physician orders, insurance eligibility, and intake documentation for remote admissions* Monitor and resolve missed or canceled visits within 1 hour to maintain care continuity* Coordinate hybrid and telehealth visits according to patient needs and clinician licensure* Track clinician credentials (e.g., CPR, CEUs, TB, physicals) and ensure up-to-date compliance
Customer Service & Billing Support* Handle 50+ customer interactions daily via voice, chat, and email with 95% satisfaction* Guide customers and service providers (Dashers, Merchants) through real-time app/GPS issues* Process billing adjustments, salary claims, and compensation with no discrepancies* Retain high-risk customers through effective resolution strategies
Administrative & Executive Support* Manage calendars, coordinate travel, and organize medical or corporate events* Record board-level meeting minutes and oversee confidential documentation* Maintain accurate patient files, medical records, and insurance documents* Support clinical procedures and daily operations in a healthcare environment
Tech Tools & Remote Work Platforms* EMR: Hospice Fusion* CRM: Salesforce* Communication: Zoom, RingCentral, Slack, Microsoft Teams* Productivity: Google Workspace, Microsoft Office* Remote BPO Systems & Data Entry Tools

Remote Workforce Management Specialist | 7 Years in Staffing, Scheduling & Ops

I help US/EU/AU companies reduce labor cost and hit SLA by managing workforce schedules, forecasting staffing needs, and analyzing real-time queue data.

What I do:
- Staffing plans using Alvaria/eWFM, SQL, Excel
- Real-Time Monitoring: Handle 4+ queues across time zones, adjust staffing live to keep abandon rate <5%
- Scheduling & Roster Mgmt: 200+ agents, schedule bids, holiday coverage, VTO/PTO optimization
- Reporting & Automation: SQL, Advanced Excel, Google Macros. Built 2 automation projects that won company awards
- Accounting Support: AP, AR, Reconciliation, Quickbooks, SAP, Xero, Microsoft NAV Dynamics

Tools I use daily: Alvaria eWFM, JIRA, SQL, Advanced Excel, Google Suite, Salesforce, Workday, Zoho, Quickbooks, Xero, Microsoft NAV Dynamics, Kronos

I’m available 7am-4pm PH = 7pm-4am EST only.
I can start immediately.

Recent clients: Wells Fargo, Genpact, Accenture, Google, Coinbase

A highly motivated and resourceful individual looking for a Virtual Assistant position where I can apply my talent for structured processes, clear communication, and ongoing improvement. I flourish in fast-paced situations, quickly learning new technologies and processes to provide dependable, proactive administrative support. My approach combines precision, adaptability, and a genuine desire to improve both operational efficiency and client happiness. I'm delighted to contribute my initiative and collaborative spirit to a remote team that emphasizes innovation, excellence, and efficient virtual operations.

I am ----------- ----------- -----------, a registered nurse in my profession. I have extensive experience as a Healthcare Scheduler and Healthcare Coordinator. I have developed strong communication skills that facilitate clear collaboration among tea-----------mbers. My keen attention to detail ensures that I manage complex calendars effectively, preventing conflicts and optimizing efficiency. I can handle like cancellation of schedules and NCNS, looking for any replacements. I am fluent in using Wellsky, When I Work, Laboreged/Nexus and Team bridge scheduling
I thrived in fast-paced environments, demonstrating my ability to adapt quickly to changing priorities while maintaining a positive attitude. I am eager to bring my organizational skills and commitment to excellence to your team, contributing to streamlined scheduling processes and overall success.

Appointment Setter | Customer Sales Specialist | Prospecting and Outreach Specialist
Staffing and Scheduling Coordinator | Staffing Coordinator | Virtual Insurance Assistant

Hello there, I'm Aireen Dale from the Philippines. I'm an Executive Virtual Assistant with over 3 years of experience providing insurance daily administrative and client service tasks, customer service, lead generation & prospect nurturing, and healthcare staffing coordination. I help busy business owners and teams stay organized, efficient, and focused on growing their business by handling tasks behind the scenes.

What I do to help businesses:
Manage emails, messages, and client communications
Handle customer service and live chat support
Answer phone calls, texts, and emails in English
Assist with follow-ups on insurance quotes, renewals
Help clients with policy questions
Schedule appointments and follow ups
Complete ACORD forms
Perform administrative tasks and data entry
Make outbound prospecting calls to marketing lists
Set up marketing and prospecting campaigns
Take customer payments and process them
Connect with potential clients
Prospect and engage clients via phone and email
Schedule appointments, shifts, and manage calendars
Prepare documents, forms, and reports
Lead generation and prospect research
Lead qualification & lead nurturing
Build targeted prospect lists
Monitor performance and adjust sequences
Ask qualifying questions and guide conversations naturally
Book qualified prospects onto scheduled calls
Insurance policy administration and renewals
Maintain organized records and databases
Proactively suggest improvements to processes
Scheduling and coordinating care services
Organize work schedules for employees
Manage communication, scheduling, documentation, and intake processes
Act as point of contact for clients (phone, email, chat)

Why businesses work with me:
Organized and process-driven
Strong customer service skills and professional communication
Detail-oriented and process-driven – accuracy matters
Strong communication and collaboration skills
Able to handle high-volume tasks efficiently
Quick learner and adaptable to different systems
Friendly, calm under pressure, and great on the phone
High confidence handling phone-based communication
Compassionate and professional approach to clients and staff
Focused on delivering results and supporting growth
Able to work under time pressures and manage multiple demands simultaneously
Experience in care coordination, healthcare administration, scheduling
With reliable internet connection, working computer, noise canceling headset, and quiet workspace

Tools I'm proficient at:
Monday, Apollo, Agency Management System (AMS), Workforce, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), Dropbox, OneDrive, Toggle, Clockify, Time Doctor, Docusign, ChatGPT, Gemini AI, NowCerts, Agency Management System (AMS), Canva, CapCut, Slack, Quo (OpenPhone), MS Teams, Zoom, Google Meet, Viber, WhatsApp

Invite me for an interview.
You're looking for an online assistant you can trust, someone who has the right experience to generate more qualified leads that you can convert into buying customers while ensuring your day-to-day operations is running smoothly -- that's me. Let's chat soon.

Data Entry, Virtual Assistant, Telemarketing, Cold Calling, Customer Service, Research, Lead Generation, Appointment Setting, English Speaking, English Proficiency, Outbound Calls, Outbound Sales, Listing Coordination, Google Workspace, Social Media Engagement, CRM, Prospecting, Warm Calling, Cold Calling, Communication, Sales Management, Market Research, Customer Relationship Management, Sales Support, Account Retention, Email Marketing, Apollo, Google Form, Calendar Management, Administrative Management, Microsoft Excel, Sales, Google Forms, Customer Service, Performance Marketing, Administrative Support, Operation Management, Office and Administration, Account Management, Customer Support Management

Experienced US Healthcare Coordinator supporting intake, marketing, staffing, and executive operations with accuracy, urgency, and compassion. Trusted in handling sensitive patient information while keeping healthcare workflows running smoothly.

I have hands-on experience as a US healthcare Marketing, Intake, and Staffing Lead, managing patient referrals, intake coordination, insurance verification, and documentation in compliance with HIPAA standards. I support hospice marketing through referral follow-ups, provider coordination, and outreach assistance to help maintain consistent census growth, while also assisting with staffing coordination and scheduling.

In addition, I have experience as an Executive Assistant supporting the CEO of a Philippines-based company and collaborating closely with his business partner in California, USA. In this role, I managed administrative operations, scheduling, communication coordination, reporting, and executive support tasks while working in a fast-paced remote environment with international teams.

I am organized, detail-oriented, and dependable, with strong communication skills and the ability to manage multiple priorities in fast-paced US healthcare and business environments.

With over 18 years of experience in operations management, customer service, recruitment, healthcare staffing, executive assistance, and business support, I have successfully led teams, optimized processes, and supported business growth for U.S.-based organizations.

My background includes managing credit repair operations, healthcare recruitment teams, executive support functions, customer experience programs, and remote workforce management. I am passionate about building high-performing teams, improving operational efficiency, enhancing customer satisfaction, and delivering measurable business results.

Core strengths include:

• Operations Management
• Team Leadership
• Recruitment & Talent Acquisition
• Customer Experience Management
• Executive Assistance
• Process Improvement
• KPI & Performance Management
• Client Relationship Management
• Healthcare Staffing
• Remote Team Leadership

I am currently open to opportunities in Dubai and international markets where I can contribute my leadership, operational expertise, and commitment to excellence.

I am a reliable Healthcare Staffing Coordinator and Customer Service Specialist with experience supporting U.S. home health agencies, therapy providers, and insurance companies.

My background includes:
Coordinating clinician schedules and assignments
Communicating with hospitals, clinics, RNs, therapists, and case managers
Ensuring timely patient care and reducing scheduling delays

I am experienced with Cliniconnects, TherapySync, Axxess, Kinnser, Therapy Boss, and highly proficient in Google Workspace and Microsoft Office. For communication, I am trained in RingCentral, Verizon One Talk, WhatsApp, Qliq Chat, and Avaya.

I also have insurance support experience handling benefits verification, authorizations, appeals, and claims, using Salesforce and NextGen. I work efficiently, follow instructions well, and take ownership of tasks to support team goals and client satisfaction.

With over 8 years of experience in staffing, business development, healthcare operations, and customer success, I have developed a strong foundation in client relationship management, talent acquisition, process optimization, and strategic growth initiatives.Throughout my career, I have worked in diverse roles across healthcare staffing, customer service, virtual assistance, and sales, allowing me to build expertise in staffing coordination, account management, compliance, and operational efficiency.Key Expertise & Achievements:? Staffing & Talent Acquisition: Successfully recruited and onboarded top healthcare professionals, ensuring seamless placements and compliance.
Business Development & Client Relations: Built and maintained strong partnerships, negotiated contracts, and expanded client portfolios.
Process Optimization & Compliance: Streamlined workflows, managed credentialing, and ensured adherence to industry regulations.
Customer Success & Support: Provided high-level client and provider support, resolving concerns and enhancing satisfaction.
Technology & Systems: Proficient in Salesforce, CTM, HubSpot, Kevala, SnapCare, Apollo, and other CRM and staffing platforms.I am passionate about driving growth, improving efficiency, and fostering positive relationships. Whether it’s optimizing staffing operations, enhancing customer experiences, or scaling business strategies, I bring a proactive, results-driven approach to every role.Let’s connect to explore how I can contribute to your team’s success!

I am a Healthcare Recruiter, Executive Assistant, and Administrative Virtual Assistant with over 6 years of experience supporting U.S.-based staffing companies and remote teams.

What I can help with:

• Healthcare recruitment (RN, LPN, CNA, and allied roles)
• Candidate sourcing and resume screening
• Interview coordination and onboarding support
• Email and calendar management
• Executive administrative support
• Meeting management and reporting
• Document organization and workflow coordination
• Monitoring team performance and supporting operations

I started my career in customer service, where I developed strong communication and problem-solving skills. I later transitioned into healthcare recruiting and administrative operations, where I progressed from Talent Specialist to Team Lead and Executive Admin Assistant, supporting recruitment processes and executive operations.

I am highly organized, detail-oriented, and comfortable working with U.S. clients and remote teams. My goal is to help businesses operate smoothly by providing reliable recruitment and administrative support.

Tools I regularly use:
Google Workspace, Microsoft 365, Outlook, Zoom, and SharePoint.

I am currently seeking a long-term remote opportunity where I can contribute my experience in recruitment, leadership, and executive administration.

If you're looking for a reliable Healthcare Recruiter or Executive Assistant who can support your team and keep operations organized, I would be happy to connect.