Versatile IT professional with 12+ years of progressive experience spanning Business Analysis, Test Engineering, Solution Architecture, Systems Integration, BI Development, and ICT Project Delivery across government, financial services, enterprise, and commercial sectors. Proven ability to bridge business requirements with pragmatic technology solutions - eliciting and documenting requirements, leading end-to-end testing strategies, designing RESTful API integrations, building Power BI dashboards, and managing full delivery lifecycles. Experienced across Agile and Waterfall environments with a strong stakeholder engagement track record, a continuous improvement mindset, and demonstrated mentoring capability.
Business Analysis
Test Engineering & QA
Requirements Elicitation & Management, Gap & Impact Analysis, Root Cause Analysis, BPMN
Process Design, User Stories & Acceptance Criteria, Functional & Technical Specifications,
Requirements Traceability, Backlog Management, Stakeholder Workshop Facilitation
Solution Architecture
Test Strategy & Planning (SFIA TEST 5), Functional / Regression / Integration / E2E Testing,
Automation (Selenium, Playwright), CI/CD Integration (Jenkins, GitHub Actions), API Testing
(Postman), SQL Data Validation, Performance & Load Testing, UAT Coordination, Shift-Left &
DevOps Quality Mindset
Data, BI & Analytics
End-to-End Solution Design, RESTful API Integration, System-to-System Data Exchange (JSON,
XML), Event-Driven & Service-Oriented Patterns, ERP Analysis & Optimization (Dynamics 365),
Data Flow & Architecture Mapping, TOGAF Principles, Cloud & On-Premise Integration
Systems & Technical
Power BI (Dashboards, Reporting, Semantic Layer), Advanced SQL & Data Modelling, ETL
Processes & Data Lineage, Predictive Analytics & Trend Forecasting, Geospatial Analytics,
PowerApps & Power Automate, Data Governance & Quality Management
Delivery & Leadership
JIRA, Confluence, SharePoint, Postman, MySQL / SQL, Salesforce, HubSpot, GoHighLevel, N8
Automation, MS Visio, Selenium, Playwright, Jenkins, GitHub Actions, Microsoft Office Suite
Cross-Functional Stakeholder Engagement (C-suite to developers), Agile (Scrum/Kanban) &
Waterfall, Project Planning & Reporting, Risk & Issue Management, Mentoring & Capability Uplift,
Technical Documentation